Operational augmentation
Back up your internal IT, don't replace it.
You have an internal IT person or a small team. They're good, but they're stretched, and they can't cover everything alone. We extend them with our automation, our agents, and our senior engineers, so your team gets the depth of a much larger department without the headcount.
The problem
One internal IT person cannot be an expert in networking, security, endpoint management, licensing, and onboarding all at once, and they certainly can't do it 24/7. When they're on vacation, out sick, or heads-down on a project, coverage drops. When something outside their specialty breaks, they're guessing. Hiring a second person is a big jump in cost for a problem that's really about coverage and depth, not headcount.
Our approach
We slot in alongside your existing IT, not on top of them. Your automation handles the routine (patching, monitoring, alerting) so your person isn't buried in busywork. Our agents cover tier-one and tier-two around the clock. Our senior engineers are on call for the things outside your team's specialty. And we take licensing, vendor management, and onboarding execution off their plate entirely. Your internal person goes from overwhelmed generalist to empowered lead with an expert team behind them.
What's included
- 24/7 automated patching, monitoring, and alerting
- Tier-one and tier-two coverage from our agents, supervised by engineers
- License and vendor management (one bill, hands-off provisioning)
- Asset lifecycle management (procurement to secure disposal)
- Onboarding and offboarding execution
- Senior engineer escalation for specialized work
- A live dashboard your internal team shares with us
Who it's for
Companies with an internal IT lead or small team, typically 50 or more employees, who need operational depth and coverage without adding headcount.
Pricing
Built on Secure or Autonomous. Bundles with IT Leadership.